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HP Notebook PC battery Pack Replacement Program - IMPORTANT SAFETY RECALL - 2011-09-06 On May 26, 2011, HP expanded a worldwide voluntarily recall and replacement program in cooperation with various government agencies. HP added battery packs to the recall program previously expanded on May 19, 2010. One additional commercial product model series was also included in this expansion. The battery packs have the potential to overheat, posing a fire and burn hazard to consumers.
If your original battery has not been replaced, it is important to validate your battery, even if validated previously. Our major concern is your safety. To reduce the likelihood that a battery failure will cause damage, stop using your battery pack immediately until you have determined whether your battery pack is affected.
To validate your battery visit the HP Notebook PC battery pack replacement program website at http://www.hp.com/support/BatteryReplacement. If the validation indicates that your battery is affected, HP will provide a free replacement battery pack.
NOTE: The validation process may show that your battery pack is not affected by this recall. Approximately 5% of notebook PC products sold from July 2007 through July 2008 and included in the program contained battery packs that are affected.
What you should do:
1) Identify your notebook's product number - You can find your notebook's product number and serial number on the service tag on the bottom of the notebook. The service tag looks like this
PRODUCT: XXXXXX
S/N: XXXXXXXXXXX |||||||||||||||||||||||||||||||||||
P/N: XXXXXXXXXXX ||||||||||||||||||||||||||||||||||||||
The affected battery packs were distributed worldwide in certain notebook PCs within the model/series mentioned below.
HP Pavilion:
dv2000 dv9500
dv2500 dv9700
dv2700 dx6000
dv6000 dx6500
dv6500 dx6700
dv6700 dv9000
Compaq Presario
A900
C700
F500
F700
V3000
V3500
V3700
HP
G6000
G7000
HP Compaq
6510b
6515b
6520s*
6710b
6710s
6715b
6715s
6720s
2) Contact HP - NOTE: Please don't ship your battery packs directly to HP, you may be violating government transportation regulations. For assistance with shipping affected battery packs, contact HOP via the web link or in-country telephone number shown below.
Visit the HP Notebook PC Battery Pack Replacement Program website at:
http://www.hp.com/support/BatteryReplacement.
Customer Support Telephone Numbers
NORTH AMERICA TELEPHONE NUMBER
Canada (7am - 7pm, CST Monday-Friday) 1-888-202-4320
USA (7am - 7pm, CST Monday-Friday) 1-888-202-4320
http://welcome.hp.com/country/us/en/wwcontact_us.html
We apologize for any inconvenience this may have caused you.
Sincerely,
Benson & Associates Inc.
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